Clients

Some of our

case studies

Where challenges meet solutions.

The market scan gives us a product roadmap for the onboarding team ánd our provider.

case studies

Market Scan Digital Identification

Which bank has the best digital identification journey? Walnut conducts yearly research on this topic among the largest banks in Europe. We specifically look at the customer experience and quality of the most common front-end checks within the digital onboarding processes. And we rank solutions accordingly. Commissioned by several well-known banks in order get an independent review of the performance of their journeys and tooling.

Walnut helped us tremendously in the selection of our new partner.

case studies

Rabobank Identity Services

For Rabobank Identity Services (RIS) we guided the process of selection of their new ID&V vendor. With our knowledge of the market and the different software providers we were able to connect the goals of RIS with the possibilities of each solution. By asking the right questions, structuring the preparations, and jointly evaluating, we enabled RIS to take the right decision for them.

We reached a fantastic milestone, thanks to the people of Walnut!

case studies

NN.nl

Program management and expert lead in optimizing the digital identification processes for onboarding new customers in NN Bank. Vendor management and roadmap creation. Resulted in doubled First Time Right of identification by new clients.

Walnut is always looking for a better outcome at the end.

case studies

ING.be

Program management for revamping the payment proposition strategy for ING Belgium. Leading the definition of the end-state vision for the current account offering. Defining and implementing the roadmap, from vision to concrete steps and results. Visit ING.be

Success guaranteed, they don´t give up.

case studies

Quick Scan Propvest

Exporo, a leading company in real estate crowdfunding, partnered with Walnut for a quick scan of the onboarding of their Propvest brand. The outcome? A comprehensive visual overview of their onboarding process, including remote identification of new customers, pinpointing immediate enhancements and suggesting long-term improvements.

They are efficient in meetings, well organized and do not have a problem in finding even the most difficult answers.

case studies

EXIN.com

Program management and strategy design for the new EXIN.com website. Identify customer needs, set up roadmap, and select best supplier for open web and tooling via RfP. Implementation on time and within scope.

Loading...

Let's crack that nut!